- All product sold / workshop or wedding service is not refundable.
- If the products is defected, please contact us and we will re-make or exchange equal-value products.
- All products will be prepared within 7 - 10 working days, except for special arrangement, eg. wedding gifts.
- For wedding related service or products, event date / delivery date, designs, service / product details, have
to be confirm 2 months in advance, no changes afterwards.
- For wedding gifts, quantity of products cannot be decrease once the order is made, if you want to add more,
please contact us 2 months in advance.
- For wedding gifts, all the designs cannot be change 2 months before the delivery date.
- For wedding gifts, if the order value under HK$3000, The Scentist Hong Kong Limited will received in full; If
the order value above HK$3000, 50% of the total amount will be receive on spot as deposit.
- For wedding events, if there is any extreme weather / government restriction, the service can be reschedule
according for the wedding event holder.
- In event of any dispute, The Scentist Hong Kong Limited reserves the right of final decision.